Refund policy

At Velora™, your comfort and satisfaction matter to us.

We offer a 90-Day Comfort Guarantee. If you are not satisfied with your Velora™ Triple Fusion Massager, contact us within 90 days of delivery so we can assist you.

To be eligible for a return, the product must be in good condition and returned with its original accessories and packaging where possible.

Refunds are processed after the returned item has been received and inspected. Customers may be responsible for return shipping unless the item arrived damaged, defective, or incorrect.

For damaged or defective items, please contact us with your order number and clear photos or videos of the issue.